About Alpha Hosting
Alpha Hosting was started on October 24th, 2001, by a long time Unix admin/tech support guy/network admin who felt that web hosting was simply overpriced. We don't have expensive offices downtown with gorgeous glass fronts and marble floors. Our desks are not oak, we don't sit on $1200 Aeron chairs. We dont' have a 40,000 square foot data center. We are a profitable, privately held company that has a bright future. We're not bleeding red ink, and we're not funded by glassy eyed venture capitalists. We are growing, at an astounding rate, currently we host over 20,000 web sites and have over 6,000 customers. At our current rate of growth we're adding over 100 customers per month. Alpha Hosting is here to stay, and we're proof you can do it, do it right, and do it for a cost that's reasonable.
Our Network
Our servers are colocated in a large Atlanta data center which has redundant connections to more than four internet backbones and has upwards of 10 gigabits of active connectivity. Included in the mix is Cogent, Telia, PCCWBTN, Savvis, and Global Crossing. Our uptime approaches 100% and the GNAX network is fast.
Our Servers
We build them ourselves, we've built PC's and servers for a long time, and we use only the best equipment. From our rackmount cases with 500 watt power supplies to our mirrored harddrives, we pick every part out ourselves and then build them by hand. Then we install the CentOS and the Directadmin control panel. That means our servers are solid and we know them inside and out.
Our Support
All of our plans come with 24 hour tech support. Whether by email, helpdesk, customer forums, ICQ, or toll free phone number, someone is on the job 24 hours 7 days a week to make sure our servers are up, running, and things are going smoothly. If you have any concerns, contact us.
Our Guarantee
Starting on January 1, 2003 we changed our prices and began offering a GUARANTEED uptime on all of our new premium web hosting plans. If we fail you, you get that month for free. Uptime is measured by www.hyperspin.com on a monthly basis and is tested every 5 minutes.
Scheduled maintenance does not fall under the SLA, scheduled maintenance is downtime that is scheduled at least 1 week in advance by Alpha Hosting on our servers, or network maintenance performed by the data center with at least 3 days notice. We will email the address listed in your account information about any scheduled downtimes at least 1 week in advance if Alpha Hosting is scheduling the downtime, and as soon as we get the notice, if the data center is planning it, and we'll also post this information in our forums. Unannounced maintenance falls under emergency maintenance and is covered by the SLA.
Uptime guarantees are not extended to our budget or reseller plans nor to the customers who signed up for the old old website plans (unless they upgrade to the newer plans that do have uptime guaranteed).
